Refund policy

30-day happy-dog guarantee

We want you and your dog to love your order. If you're not happy with it for any reason, email support@brushwag.com within 30 days of delivery with your order number, and we'll make it right.

Damaged, faulty or wrong item

Send us a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Not right for you or your dog

Tell us what happened and we'll refund the item price. If we need the item back, we'll email you a return address. Please don't post anything back before we've sent it, because returns go to our fulfilment partner, not to the address on the parcel. The item should be clean and complete with all its parts. Gently tried is fine. For lower-cost items we may refund you without asking for the item back. Return postage is paid by you unless the item was damaged, faulty or wrong.